Education
Carnegie Mellon University – B.S., Technical Writing & Communication
Skills
UX writing | Content design | Content strategy | Information architecture | Content standards | Workshop facilitation | Editing | Technical writing | Terminology & naming | Qualitative user research
Tools
Confluence | Figma | Figjam | Github | Jira |
Miro | Mural | Notion | Optimal Workshop |
Oxygen XML editor | Perforce | Trello | UserInterviews | UserTesting
Work experience
October 2021 – October 2024
Content Designer - Atlassian
Content design lead for Confluence user acquisition
Developed voice & tone guide for the Atlassian public website to ensure a consistent, trustworthy brand perception
Led org-wide audit of Atlassian’s content standards; used findings to develop future-state recommendations
Senior Content Designer - Attentive
March 2021 – June 2021
Created content standards and voice & tone guidelines for a rapidly expanding product
Conducted user research to test and improve content clarity
Led writing workshops and trainings for a cross-functional team
Technical & UX Writer - Salesforce
Senior Technical & UX Writer
May 2020 – March 2021
Designed and developed the Salesforce Mobile App content experience as tech writing lead
Coordinated release notes and API doc updates for dozens of writers
Reviewed and approved UI text for all mobile features
Technical & UX Writer
May 2019 – May 2020
Owned the UI text, help docs, release notes, and API docs for four Service Cloud products, balancing the needs of multiple teams
Modernized and improved the information architecture for Service Channel help docs
Created scripts and storyboards for informational video series
Associate Technical & UX Writer
July 2018 – May 2019
Wrote the full suite of documentation and UI text for multiple Service Cloud products
Collaborated with stakeholders in UX, engineering, product management, and customer support to develop new features
Technical Writing Intern
May 2017 – July 2018
Audited the Salesforce app’s help docs and redesigned the information architecture
Created and updated help docs and Trailhead interactive learning content
Awards
Society for Technical Communications, 2020
"Short Codes for Service" video - Distinguished
"What's up with WhatsApp" video - Distinguished
"Entitlement Management for Lightning Experience" Trailhead module - Excellence
Scientific Editorial Assistant - MD Anderson Cancer Center
May 2017 – July 2018
Copyedited and proofread medical manuscripts submitted to top scientific journals
Wrote articles for OncoLog, a national newsletter for physicians
November 2024 – present